8171 BISP Complaint Online Registration for 2024-25 (Complete Guide)

The Benazir Income Support Program (BISP) is expanding its reach to help low-income families in Pakistan. However, many families face difficulties in receiving payments, dealing with deductions, or registration issues. To address these problems, the Government of Pakistan has set up BISP Complaint Centers to resolve these issues as quickly as possible.

BISP Complaint Online: How to Get Help

In this article, I will guide you through the process of dealing with problems that may arise for BISP-eligible applicants. You will learn how to easily contact the BISP team and resolve any issues you may face. Whether it’s about receiving payments, deductions, or registration, this guide will help you navigate the system.

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Methods to File a Complaint in BISP

There are several methods to file a complaint with BISP, depending on your situation and access to resources:

Online Complaint:
The online complaint method is fast and convenient. Anyone can file a complaint regarding BISP operations, especially procurement-related issues. By using the BISP Complaint Portal, you can directly address your concerns to the complaint desk. You will receive updates on your complaint status via your mobile phone. You can file your complaint on the BISP Complaint Portal.

Dynamic Complaint:
The dynamic complaint method is for people who do not have access to the online portal or are unable to file a complaint online. These individuals can place their complaints directly at BISP Tehsil Offices or BISP Registration Offices.

How to Register a Complaint in BISP Using the Dynamic Method

If you prefer to file a complaint in person, you can follow these steps:

1. Visit the Nearest BISP Tehsil Office: Go to the BISP Tehsil Office closest to you.
2. Explain Your Issue: Clearly explain the purpose of your visit and the problem you are facing.
3. Fill Out the Complaint Form: You will be given a complaint form to fill out. Be sure to provide all the necessary details, such as your CNIC number, phone number, and the nature of your complaint.
4. Submit the Form: After filling out the form, submit it to the assistant director of the BISP Tehsil Office.

Reporting Fake BISP SMS Through the Helpline

In September, a new update was introduced, allowing beneficiaries to report fake BISP SMS messages directly from home. If you receive a suspicious message, you can now file a complaint by dialing the BISP helpline number on your phone. This new method makes it easier to report scams and protect your money.

Contact Information:

• BISP Headquarters: F-Block, Pak Secretariat, Islamabad
• BISP Helpline Number: 051-9246326
• Call Center Number: 0800-26477

Important Guidelines for Registering a Complaint with BISP in 2024

If you are experiencing problems with the financial aid you receive from the BISP program such as late payments or deductions you can easily register a complaint at the official BISP portal. However, it’s important to follow these instructions:

1. Carry Important Documents: When visiting the portal or office, bring your original CNIC, the mobile phone registered with your CNIC, and your BISP card (if needed).
2. Fill Out the Form Carefully: Complete the complaint form with accurate information. If you have trouble understanding something, ask the staff for help.

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BISP Complaint Rooms Set Up for Filing Issues

To make it easier for beneficiaries to file complaints, BISP has set up complaint rooms. These rooms address problems related to payment timing, deduction amounts, and other issues. You can also contact the complaint room via WhatsApp. Different WhatsApp numbers have been assigned for different provinces to facilitate this process.

WhatsApp Numbers for Provinces:

• Punjab: 0320-3263041
• Sindh: 0320-3263026
• Balochistan: 0325-5365469
• KPK, GB, and AJK: 0325-5365476

Confirmation Process for BISP Complaints

Once you file a complaint, you will need to wait until it is processed and verified by BISP officials. Here is what happens after you file your complaint:

1. Complaint Validation: BISP officials will first verify whether your complaint is valid.
2. Action Against Wrongdoers: If your complaint is valid, the concerned bank will be directed to take legal action against any agent involved in illegal deductions.
3. Refund Process: After verification, the amount that was deducted will be automatically transferred to your account.

Since the system for registering complaints was introduced, many people have used it to resolve their issues. BISP continues to address complaints promptly to ensure beneficiaries receive the support they need.

Conclusion

In conclusion, if you are facing any issues with the BISP program, such as payment delays or deductions, you can easily file a complaint online or through other methods. Following the proper procedures and ensuring you have all necessary documents will help you get your issue resolved quickly. Always stay informed and use the official channels to ensure you receive the support you deserve.

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FAQs

How can I file a complaint with BISP in 2024?
You can file a complaint online through the BISP Complaint Portal or by visiting a BISP Tehsil Office.

What documents do I need to file a complaint?
You need your original CNIC, the mobile phone registered with your CNIC, and your BISP card (if required).

How do I report a fake BISP SMS?
You can report fake BISP SMS messages by calling the BISP helpline at 0800-26477.